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Frequently Asked Questions about Membership

Q. When will I receive my membership cards? 
A. You will receive an email with instructions on how to download a digital membership card 7-10 days of your membership purchase. If you would like a paper membership card, please contact Member Services at Membership@FernbankMuseum.org or 404.929.6340. Paper membership cards take up to 4 weeks longer to receive by mail.  

Q. How do I reserve my member e-tickets for admission?
A. For your safety, tickets are limited, timed and must be reserved in advance online. Members must register their account before reserving free tickets—follow these step-by-step instructions.

Q. Can I visit Fernbank before I receive my membership cards? 
A. Yes, please bring your photo ID and e-tickets for admission as well as to receive discounts on giant screen movie tickets as well as discounts on purchases in the Museum Store and The Fernbank Café. 

Q. Do I need to have tickets to get into the Museum?
 
A. Yes. Fernbank tracks attendance by the number of tickets issued, so each time you visit you will need to reserve your e-tickets in advance.

Q. My membership includes electronic passes. How do I redeem these passes?
A. Electronic passes are stored on your membership account and can only be redeemed in person at the Box Office for either giant screen movie tickets or for museum tickets for accompanying guests not covered by your membership. Electronic passes are only valid during regular, daytime hours and are not redeemable for Fernbank After Dark or other special events. Member(s) must be present to redeem electronic passes. Please note: Electronic passes expire when the current year’s membership term expires.

Q. Why do I have to present my photo ID for admission and discounts?
 
A. Fernbank Museum requires all members to present their membership card along with a photo ID to prevent the misuse of membership privileges. This way, if you lose your membership card, you know that no one else can use your membership. Please note that IDs for all listed members will be checked.  

Q. Can I let a friend or family member not listed on my membership use my card?
 
A: No, your membership benefits are exclusively for the individuals listed on your membership. Memberships are non-transferable and non-refundable. 

Q. Can I send my
 childcare provider/parent to Fernbank Museum with my children? 
A. Only if there is a caregiver listed on your membership. You can purchase a Caregiver add-on for $30 per caregiver; with a maximum of two caregivers per membership. Family Adventurer level members and above receive a free add-on which can be used for a caregiver. For security purposes, we require that you provide us with the name of your caregiver. The caregiver add-on is available to one named adult and additional caregivers can be purchased for an additional $30 per caregiver. We limit a change in listed caregiver to once per membership period. 

Q. How many people can I get into Fernbank Museum with my membership card? 
The number of individuals admitted per visit is determined by the membership category. You may have received two identical cards at the time of purchase; this extra card is for your convenience and does not admit additional guests. If you would like to bring more people than your membership category covers, you may pay the regular daily admission rate OR purchase a Membership Add-on. 

Q. Is there a senior or student discount on membership?
 
A. Yes. Seniors (65 and above) and college students qualify to receive a 10% discount on Individual Naturalist, Family Explorer, Family Adventurer and Voyager membership levels. A valid photo ID is required. 

Q: Is there an educator discount on memberships?
 
A: Yes. There are discounted prices for professional certified educators on the Individual Naturalist, Family Explorer, Family Adventurer and Voyager levels. In order to receive the educator discount, you are required to show your educator ID or Georgia Declaration of Intent when purchasing or renewing your membership every year. 

Q. Can I use any remaining electronic passes when my membership term ends? 
A. No, electronic  passes must be used within the membership term and expire when the current membership term expires. Passes are only valid during regular, daytime hours and are not redeemable for Fernbank After Dark, Noon Year's Eve or other special events. Member(s) must be present to redeem passes. 

Q. What happens if my membership cards are lost or stolen?
 
A. Contact Member Services at Membership@FernbankMuseum.org or 404.929.6340 to request replacement cards. Please note: we can look up your membership status using only your photo ID so you are able to visit even if you do not have your membership card handy. 

Q. Does Fernbank Museum accept matching gift donations?
 
A. Yes, we encourage matching gift donations from your employer as we are a non-profit that relies on the generosity and support of others. Please note, matching gifts cannot be used to upgrade your membership.  

Q. Can I apply my admission tickets towards a membership after
 visiting the museum?  
A. Yes. You will need your receipt or order number to complete the transaction. Please visit the Box Office before the end of the day or contact Member Services at Membership@FernbankMuseum.org or 404.929.6340 within 7 days of your visit.  

Q.
 Can I upgrade my membership? 
A. Yes, you can upgrade your membership to a higher level any time during the course of your membership. Best of all, you only have to pay the difference. Please note: Membership upgrades will not change your expiration date. 
If you have questions about which membership level is right for you, or if you are a current member and need assistance please contact us at Membership@FernbankMuseum.org or 404.929.6340.