Frequently Asked Questions

Q: What is timed ticketing?

A. Timed ticketing allows guests to select a specific date and time slot for their visit, which allows us to control capacity to keep guests safe. You will only be allowed entry for your specific session. Timed tickets are available from 10am to 3pm (last entry at 4pm). ALL guests (members and non-members) must reserve their tickets in advance. Your hourly admission ticket allows you to arrive any time during the hour of the ticket window you choose. (For example, if you choose 10am, you can arrive any time between 10am and 10:59am.)

Q: Now that the Giant Screen Theater is open again, can I still buy just a movie ticket?

No, movies can only be added to General Admission and cannot be purchased separately.

Q: Are face coverings required?

A. As a science-based organization, Fernbank requires all guests ages two and older wear face coverings both inside the museum and outside in WildWoods and Fernbank Forest.

If you have a medical condition that does not allow you to wear a face covering, please notify a staff member so that we can provide a wristband that alerts us that you’ve been appropriately cleared to enter without a face covering. If a condition prevents you from wearing a face covering, we ask you to maintain physical distance from other guests and staff.

Q: What do I do if I don’t have a face covering?

A. If you do not have a face covering, we’ll have them available for purchase onsite.

Q: What if I miss my time slot?

A. Tickets are non-refundable; however, you can transfer your ticket to another date by calling 404.929.6400. A transfer fee may apply.

Q: Can I purchase a membership or convert my tickets to a membership during my visit?

A: You can join online from anywhere, but it's best to join or renew before you arrive at Fernbank. Memberships are active immediately. Members are required to reserve tickets in advance so waiting until you arrive does not guarantee tickets will be available. If you'd like to convert your tickets to a membership, please call 404.929.6340 or email Membership@FernbankMuseum.org.

Q: If I have a CityPASS, do I also need to make a reservation?

A: CityPASS admission is considered pre-reserved so guests can simply present their CityPASS booklet or mobile pass for scanning without making a separate reservation.

Q: Do members have to buy timed tickets?

A. Members must reserve timed tickets. A daily allotment of tickets is reserved for members and are available on a first-come, first-served basis.

Q: How do I register my membership account online?

A. If this is your first time buying online tickets, you will need to register your account. To help with this process, we have created an informative member registration video as well as these written step-by-step instructions. Please make sure all adults and caregivers are aware of this policy.  In order to receive free admission tickets, reservations must be made under the primary member’s name.   

Q: What's open and what's closed? 

A. All experiences are currently open. However, the Giant Screen Theater is only open on Saturdays, Sundays and major holidays. Please note that some hands-on interactives and water fountains may remain temporarily unavailable. Please visit our Calendar of Events for more information on special activities available on the date of your visit.

Q: What steps are you taking to keep guests safe?

A. Fernbank has implemented enhanced protocols to keep guests safe during their visit. This includes timed ticketing, capacity limitations, contactless and cashless transactions, one-way paths in high-traffic areas, increased cleaning procedures, new hand sanitation stations throughout the campus and much more. Learn more about the procedures Fernbank is taking to protect guests and staff.

Q: How should I prepare for my visit to Fernbank?

A. Make an advanced reservation using Fernbank's new timed ticketing system. Please print tickets or have them ready to scan from your mobile device. No outside food or drink will be permitted and there will be no re-entry. Wear a face covering. If you do not have one, we'll have them available for purchase. Finally, Fernbank asks guests to leave strollers at home, if possible, to reserve the elevator for guests who require it for physical need and avoid wait times.

Q: Will my membership be extended due to the closure?

A. Fernbank has automatically extended memberships for the affected time on your membership equal to the time Fernbank was closed from March 15-May 31. If you renewed your membership during the closure, your membership has also been extended. 

Q: Can I redeem a gift ticket online?

A. Gift tickets will need to be redeemed in person at the Box Office.

Q: Will I be able to use the guest passes associated with my membership?

A. Yes. Guest passes will need to be redeemed in person at the Box Office.

Q. Will visitor maps be available?

A. As part of our low-contact operations model, we have created a digital mobile map, designed to be easily viewed on your mobile device. Paper maps will not be available until further notice.

Q: I want to support Fernbank's financial recovery. What is the best way to donate?

A. You can give to Fernbank's COVID-19 Recovery Fund. Your thoughtful support will also help us continue important initiatives, such as afterschool and outdoor programs for underserved communities, care of our live animal collection, special exhibitions, special programming and more, so Fernbank's World of WOW is available for all audiences.

If you have a question not covered above, please let us know at Guest.Services@FernbankMuseum.org. Thank you!